Leader's Digest April 2009

From LLN

Leader's Digest April 2009

Contents 1 Innovation 1.1 Lessons from a social networking entrepreneur 1.2 Tapping creativity 2 Leadership 2.1 A new mindset on mentoring 2.2 Becoming resilient in times of adversity 3 Management 3.1 Network management 3.2 Supply-chain management 3.3 Assumptions leaders should question 3.4 Deficit thinking: the problem with problems 4 People 4.1 Are you chasing two rabbits? 4.2 How to show your customers you're listening 4.3 Decoding resistance to change 5 Services 5.1 Zappos: delivering the wow 6 Your turn: Talk about it

By Leslie Dillon

Items that appear in other articles have been replaced by links to those articles.

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Innovation

Lessons from a social networking entrepreneur

Now in Innovation lessons

Tapping creativity

Now in Innovation notes

Leadership

A new mindset on mentoring

Now in Mentoring notes

Becoming resilient in times of adversity

Now in Qualities of successful leaders

Management

Network management

Now in Organization and transformation

Supply-chain management

Now in Management notes

Assumptions leaders should question

Now in Problematic management

Deficit thinking: the problem with problems

Now in Problematic management

People

Are you chasing two rabbits?

Now in Multitasking notes

How to show your customers you're listening

Now in Speaking up, keeping quiet and listening

Decoding resistance to change

Now in Managing change

Services

Zappos: delivering the wow

Now in Service attitudes

Your turn: Talk about it